• 
  6 days ago

  Great staff very helpful highly recommended Thank you.

  Deborah Carr WJ King Suzuki Welling
  Response from WJ King Group 6 days ago

  Hi Deborah, thank you for your feedback. We're glad to be of assistance!

• 
  4 months ago

  I went to visit and I must say your staff are very efficient and well mannered. I believe I spoke to a gentleman named isiah? Thank you for your time and patience.

  Joanne Louis WJ King Suzuki Bromley
  Response from WJ King Group 4 months ago

  We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Laura

• 
  5 months ago Zang Banda WJ King Suzuki Bromley
  Response from WJ King Group 5 months ago

  We Appreciate the positive feedback massively and we are so pleased that you have had a excellent experience with us!

• 
  5 months ago

  My wife collected her new Ignis at W J King Suzuki at Bromley Common last week, and is delighted with her purchase. The sales staff there are extremely welcoming and helpful, and really seem to take a genuine interest in pleasing customers, and getting them want they want. Standout senior salesman Terry Downes was a star, and exhibited "old style" proper qualities of how to treat customers, and made the whole buying process a wonderful experience. He was friendly, experienced, extremely knowledgeable, tenacious in getting the deal we wanted, and dedicated to going the extra mile, thank you Terry for all your hard work welcoming manner, and entertaining style! Praise also to manager David Cummins, who was there to help us when needed, and sent a very touching thank you video afterwards, we were quite surprisedFirst (2 month) service to sanity check levels and equipment, Service team including Dave and receptionist and Graham were brilliant, attentive, helpful and knowledgeable, checked a few things we mentioned, all okay, another good experience, thank you folks!

  Tom Robinson WJ King Suzuki Bromley
  Response from WJ King Group 5 months ago

  Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Terry and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks!

• 
  6 months ago

  Amazing customer service, been using the team for a few years now

  Kamran Khan WJ King Suzuki Bromley
• 
  6 months ago

  Very friendly and helpful thanks to Mr Malcolm Young who made our car purchase experience very smooth and hassle free.

  Wathek Aziz WJ King Suzuki Bromley
• 
  6 months ago

  The service department was excellent - they kept me updated on what was happening with my car.

  David King WJ King Suzuki Bromley
  Response from WJ King Group 6 months ago

  Thank you for the great review, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. Laura

• 
  8 months ago Brian Kneller WJ King Suzuki Welling
  Response from WJ King Group 8 months ago

  Thank you for your high star rating.

• 
  10 months ago

  Have taken my partners Suzuki to W J King Bromley for it's annual service 3 times, each time I've had 1st class customer. No complaints

  wlt648 WJ King Suzuki Bromley
  Response from WJ King Group 10 months ago

  Thank you for your kind words - we're glad to have been of service!

• 
  1 year ago

  Had my service done here, the team are great and helpful. Tony and Dan go above and beyond to give their customers the best options.

  Korban Phoenix WJ King Suzuki Welling
  Response from WJ King Group 11 months ago

  Thank you for your kind words - we're glad to have been of service!

• 
  1 year ago

  Had to drop my Swift Sport in for some recall work to be carried out. Dan and Tony were very friendly and dealt with the issue quickly. No upsell for other services, which is nice not to be pressured. Car when fine on collection. Seat covers show they care about keeping a customers car in good condition. If I had one criticism, and it's a tiny one. The Suzuki side of the dealership has no service centre, everything seemed to go through the Vauxhall side. Not an issue. But for a few minutes I was unsure where to leave the car. Would happily use again.

  L H WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Thank you about the feedback about the parking I will discuss this further with the management team. Many thanks Laura

• 
  1 year ago

  Steve Miller walked me through the whole process of hiring my first motability car. He answered evert one of my endless questions and was both warm and amiable. He made the whole process so simple and an absolute pleasure (considering I was so worried I'd do something wrong before hand) He is excellent at his job and I can't recommend him highly enough. Many thanks, Steve.

  Louise Smith WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you Louise for the kind comments regarding Steve our Motability specialist. I am pleased that he helped you through the process and hope you enjoy your new vehicle.

• 
  1 year ago M H WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you Ems for the rating

• 
  1 year ago

  Very professional, salesman not pushy. Answered many questions, if unsure liaised with manager, who again wasn't pushy. I went for a sale, I went through the process calmly, and the salesman explained everything in detail. Test drive available, again not pushy. Would definitely recommend them. If you're unsure, come away, and they will not be offensive. Very understanding of sales people.

  Sharon Burford WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you Sharon this was lovely to read. Nice to hear that the sales team was not pushy and just wanted to cater to your needs.

• 
  1 year ago

  I took my car today for safety recall as my car was booked for 8:30 am. In the letter I had received, it said it would have taken up to 3 hours to complete so that means I should have collected my car at around 11:30 am. They told me I would have received a call to collect the car however I never got any call and it was around 14:00 pm where I decided to check the service, the receptionists are very unfriendly and knowing that I had come from Wallington, it was quite a journey, I ended collecting the car at 14:15 because there were other cars too! If this was the case then that means I didn't have to bring my car at 08:30 in the morning and I could have brought it at a time I was more comfortable with. Asides this, I was not provided with a car for the remaining hours I was left without any notice of it, unlike BMW who had provided me with a car when I went for my safety recall there.

  M K WJ King Suzuki Bromley
  Response from WJ King Group 7 months ago

  Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.

• 
  1 year ago

  Nice relaxed atmosphere, with a good range of reliable cars. No high pressure sales approaches..

  Stephen Bannister WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Hello Stephen.. Thank you for taking the time to leave us a review about your visit.

• 
  1 year ago

  i was delight with service that steve miller gave me he was very helpful friendly polite explained everything in detail and yes i got the car that was right for me thankyou steve

  Carol Stevens WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you Carol for the 5* rating. The kind words regarding Steve. I have passed your comments to his Manager. Thank you for choosing WJ King to purchase your new car.

• 
  1 year ago

  Got everything I needed

  Warren Gordon-Powell WJ King Suzuki Bromley
  Response from WJ King Group 1 year ago

  Thank you Warren for the 5* rating

• 
  1 year ago

  Always a good service can’t complain and would come back again and again.

  Yilmaz Jones-Mahmut WJ King Suzuki Bromley
  Response from WJ King Group 1 year ago

  Thank you Yilmaz for the 5* rating and kind words regarding our Bromley branch. We look forward to welcoming you back in the future.

• 
  1 year ago

  Always provide the best independent advice. Great customer service. Thanks Mr Miller!

  Temi Olufemi-senbore WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you Temi for the 5* rating. I will pass your kind comments to Steve and his Manager Phil.

• 
  1 year ago

  i came here to get my 1st car and Steve Miller was like a guardian angel he is the absolute BEST in this place and my car is just perfect the customer service is pukka and i wont b going anywere elsthank you again

  Shaniece Monkhouse WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you Shaniece for the 5* rating

• 
  1 year ago

  Took my car in which has an issue with the brake pedal, very soft and goes to the floor under braking. Was told that there is nothing wrong with the brakes despite 2 other mechanic's stating that its not right.

  Paul Gibbons WJ King Suzuki Bromley
  Response from WJ King Group 7 months ago

  Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership

• 
  1 year ago

  The gentleman was very helpful

  Ferdous Khan WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you Ferdous for the 5* review

• 
  1 year ago

  Looking to get a new motability car decided to look at the suzuki swace, the staff here were very friendly especially Wade who was my salesman, no pressure to buy a car from him at all, took the car out for a test drive and I was able to drive it pretty much where I liked which is unusual as most car dealerships have a set route. I decided to select this car as my next motability car everything went smoothly on the day of signing even got a cup of tea. They have kept me informed all along how the build is going as nowadays cars take months to become available, but can't wait to get my new car.

  Barry Donovan WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you Barry for your kind words regarding our sales executive Wade. Thank you for choosing WJ King to order your new vehicle. We will look forward to letting you know when we have had the vehicle delivered.

• 
  1 year ago ALJS WJ King Suzuki Welling
• 
  1 year ago

  Doors locked on Monday at 11.45am salesman inside ignoring me at the doorgarage staff told me the door was open but it wasn't so they tried it, locked. salesman still ignoring meWHATS GOING ON HERE? Is it appointments only? Sign on the door said "come in to the showroom and look aroundif I could give zero stars I would. Think I'll use Cinch.

  Tony Webb WJ King Suzuki Welling
• 
  1 year ago

  I don't understand why an electric hybrid engine only works at 50 miles surely it should start at once to save the pollution. Oh sorry the environmental rubbish about global warming is just that. It really is a way for corporations to change us and governments to tax us. Total scam

  Robert Leisk WJ King Suzuki Welling
  Response from WJ King Group 1 year ago

  Thank you for taking the time to provide us with feedback. We would like to discuss with you the benefits that you do get with the Suzuki hybrid so hopefully it will change your mind.

• 
  2 years ago

  Lady who answers the phone immediately started huffing and puffing when I asked to be transferred to the service department.

  Andy Polenski WJ King Suzuki Bromley
  Response from WJ King Group 2 years ago

  Thank you Andy for taking the time to provide us with feedback. I am the contact centre Manager and would like to investigate your feedback. Could you possibly email me with the date and time of the call so I can listen to the recording. My email address is laura.stagg@wjking.co.uk I would only expect the best customer care from my team so will take this very seriously. Thank you Laura

• 
  2 years ago

  I have been using WJ King in Welling for a number of years. I usually get the PCP new car deal, however, this time due to circumstances I bought a new car with cash. The sales person I had dealing with my sale from start to finish was Steven Miller. He kept me informed of the progress of the car sale and I received my car (22 plate, Suzuki Swift SZ-T) just at the beginning of April 2022. I am very happy with this car and the service I always receive from Suzuki in Welling is a good experience. Thank you Welling team! Karen Davies from Blackfen

  Karen Davies WJ King Suzuki Welling
  Response from WJ King Group 2 years ago

  Thank you Karen for taking the time to provide us with a 5* rating and kind words about our sales team. I have passed your comments on to Steve and his Manager. Thank you for choosing WJ King to purchase your vehicles. We hope you enjoy your new car :-)

• 
  2 years ago

  Reserved a car with W J King, paid the £99 deposit and arranged to go the next day to buy. Someone else turned up and they sold my car to them even though I had reserved it and paid the deposit. Don't trust this dealer they cheat their buyers and the reservation system is a lie.

  Brad Malone WJ King Suzuki Bromley

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