Legal Information

We take our customers privacy extremely seriously and have taken steps to develop a privacy policy that explains to you how we collect, use, disclose, transfer and store your information.
This policy applies to WJ King (Garages) Limited and any of its other known names.

Collecting personal information
We may collect, store and use the following kinds of personal information:

Information that you provide to us when you contact us online. This information is not exhaustive and could include;

• Name & address
• Telephone number
• Email address
• Vehicle information including your registration number
• Employment details

Information that you provide to us when driving one of our vehicles. This information is not exhaustive and could include;

• Driving license including your name and address
• Telephone number
• Email address

Information relating to any goods or services that you purchase from us. This information is not exhaustive and could include;

• Name & address
• Telephone number
• Email address
• Vehicle information including your registration number and vin number

Using personal information

When we receive data from you it will be used for purposes that it was provided. This information is not exhaustive and could include;

• Using data to meet the terms of what you have ordered
• To enable you to use our online services
• To send you payment reminders, statements and invoices
• To send you important vehicle reminders such as
• Maintenance reminders (service and MOT)
• Product updates
• Manufacturer recalls
• To send you marketing material
• For sale tracking purposes
• To contact you to measure and improve our service levels
• Provide third parties with anonymous statistical information about our users

Disclosing personal information

We ensure that we will take necessary steps to obtain consent from you before disclosing personal information to the following;

• Staff
• Agents, suppliers or subcontractors including;
• The Driver and Vehicle Licensing Agency
• CDK Global (UK) Limited
• KIA Motors UK Limited
• Cupra
• Peugeot Motor Company
• SEAT UK
• Suzuki GB plc
• Renault / Dacia UK
• Vauxhall Motors Limited
• HPI Limited
• AutoProtect (MBI) Limited
• 21st Century Internet Limited

We ensure that we will take necessary steps to obtain consent from you before disclosing your personal information to any member of our group of companies that we work with including;

• Motability
• EMaC Limited
• Infomedia
• Vital Software
• Bluegrasscoms
• Audatex UK
• CI Claims
• CitNow
• Auto Service Finance
• Close Brothers
• Epyx Limited (1 Link)
• Dayinsure
• T Cards Online
• UK Recovery
• Gardex
• National Windscreens
• Automotive Repair Systems
• Vauxhall Finance plc
• Peugeot Financial Services
• Volkswagen Financial Services
• Hyundai Capital UK Limited
• Santander Consumer Finance
• Evolution Funding Limited
• Alphera Financial Services
• Nortridge Finance
• Black Horse
• Vehicle Mileage Check
• Cox Automotive (Motors.co.uk Limited)
• Auto Trader
• AA Cars
• Signature Creative Solutions Limited
• Meldrum Direct Mail Limited
• The Warranty Group
• Car Care Group
• Suzuki Warranty Services
• Office for Low Emissions
• Rolec Services Limited

We may at times be legally obliged to disclose your personal information by law in connection with any ongoing or prospective legal proceedings in order to establish or defend our legal rights, including providing information to others for the purposes of fraud prevention and reducing credit risk.

We may provide information to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such as court or authority would be reasonably likely to order disclosure of that personal information.

Unless otherwise stated in this policy, we will not provide your personal information to third parties.

Security of personal information
We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We store all the personal data you provide;

• Off site in secure data centres hosted by our group of companies that we share data with.
• Or onsite on our secure password and firewalled servers and in an enclosed locked facility.

Your rights

• You can at any time ask us to provide you with any personal information we hold about you. This can be done via a subject access request.
• On receipt of your request we will confirm your identity and provide any relevant data to you in a practical format and as quickly as possible.
• We may withhold any personal information that you request to the extent permitted by law.
• If you ask us to no longer process your data, we will stop as quickly as possible.
• If you ask us to destroy any or all of your data, we will do this as quickly as possible.
• If you ask us to stop processing your data for marketing purposes, we will do so as quickly as possible.
• If you ask us to stop using your data based on legitimate interest, we will do so as quickly as possible.
• If you want to contact us you can do this in writing, in person or verbally

Cookies

• Our website emails and any advertisements may use “cookies” and other technologies such as pixel tags. These technologies help us to better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of our advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent the internet protocol (IP) addresses or similar identifiers are considered personal by local law, we also treat identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat combined information as personal information for the purposes of this privacy policy.
• We also use cookies and other technologies to remember personal information when you use our website and online services. We do this to make your online experience with us easier and more personal. For example, Knowing that you have searched for a particular product helps us make our advertising more relevant to you and your interests. And knowing your contact information, hardware identifiers and information about your computer helps us provide you with better customer service.
• As is true with most internet services, we gather information automatically and store it in log files. This information includes internet protocol (IP) addresses, referring and exit websites and application, operating system, time and date stamp and clickstream data. We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, to improve our product and services and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.
• In some of our email messages, we may use a “click-through URL” linked to content on our website. When customers click one of these URL’s, they pass through a separate web server before reaching their destination on our website. We track this click-through data to help us determine interest in particular topics and measure effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click the link in the email message.
• Pixel tags tell us whether an email has been opened or a link has been clicked on to access our site.
  
  

  Facebook
  The following Facebook features may be integrated into our websites and may read or place Facebook cookies: • Like button (enables user to Like the item on Facebook) • Facebook Share (enables the user to share the item on Facebook) • Facebook Social Graph (enables our website to pull elements of Facebook into our websites, such as user profile images, public Facebook posts.
  These cookies are set by a range of social media services that we have added to our website to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.

  Google Inc
  The following Google features may be integrated into our websites and may read or place Google cookies: • Google+1 button (enables the user to tag the item on their Google+ account) • Google Ads Remarketing • Google Ads Conversion Tracking • Google Analytics: Universal Analytics • Google Tag Manager • Floodlight Counter • Conversion Linker • Custom Image • Ad Network • Ad Server.
  These cookies are set by a range of social media services that we have added to our website to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. These cookies are also enabled to ensure tracking, custom audience selection and measurement of advertising goals.

ICO Registration
Our ICO Registration number is Z6928322. WJ King (Garages) Limited 70-88 Park View Road, Welling Kent DA16 1SF

Data Protection Officer
Any data protection issues can be directed to data.protection@wjking.co.uk or write to Data Protection Officer, WJ King (Garages) Limited 70-88 Park View Road, Welling Kent DA16 1SF.

If you remain unhappy with the manner that your data is being handled in, and/or you feel that the response is not sufficient, please contact the Information Commissioners Officer (ICO) using their website www.ico.org.uk who are the supervisory authority for data protection within the UK.